Privacy Policy

At Olampus, we are committed to protecting your privacy and ensuring the security of your personal information. Below is a detailed explanation of how we handle your data:

Credit Card Information:

We do not store credit card numbers. All transactions are processed securely through our payment gateway, ensuring your financial data remains protected.

Visitor IP Addresses:

We do not store visitor IP addresses permanently. IP information is temporarily used to track the geographical location of our visitors for marketing purposes only.

Client Information:

We store essential client information such as names, phone numbers, and email addresses. This data allows us to contact you in case of issues with your orders.

Your information is safeguarded using advanced digital protection systems provided by our DNS service providers and domain hosters. As an additional precaution, we maintain a secure local backup to prevent data loss.

Data Security:

We employ industry-standard security measures to protect your data against unauthorized access, misuse, or disclosure.

Usage of Data:

Your data is used strictly for order processing, customer support, and improving our services. We do not share or sell your information to third parties.

By using our website and services, you consent to the terms outlined in this Privacy Policy. If you have any questions or concerns, please contact us at [email protected].

Refund Policy

At Olampus, customer satisfaction is our top priority. We strive to ensure that our products meet the highest quality standards. However, in the rare case that you experience an issue, please refer to our refund policy:

Eligibility for Refunds:

Refunds are only provided if the flash lamps have a manufacturing defect.

The refund request must be initiated within 7 days of receiving the product.

Conditions for Refunds:

To process a refund, the defective flash lamps must be returned in their original packaging.

Without the original packaging, we regret that we cannot process your refund.

Individual Review:

Each refund request is evaluated individually. Our goal is to provide exceptional customer service and ensure that you are fully satisfied with your experience.

Return Shipping:

Customers are responsible for the shipping costs associated with returning the product.

Contact Us:

To initiate a refund, please contact our customer service team at [email protected]. We will guide you through the process and address any concerns.

We value your trust and work hard to provide you with reliable products and excellent service.